Returns & Refunds
A simple and customer-friendly return and exchange policy for a confident shopping experience.
At Diarayao Outlet, customer satisfaction is our priority. We want you to love your abaya and modest fashion products. If you receive a damaged, defective, incorrect, or unsuitable item, we are here to help.
Return Policy Summary
🔄 7-Day Return & Exchange Window
You can request a return or exchange within 7 days of receiving your order if:
- Product is damaged or defective
- Wrong product is delivered
- Product received is different from the description
- Size exchange is required (subject to availability)
📦 Original Condition Required
To be eligible for a return or exchange:
- Product must be unused and unworn
- Original tags must be attached
- Product packaging must be included
- Item must be free from stains, damage, perfume smell, or alterations
💰 Refund Policy
For approved returns:
- Refunds will be processed after product inspection.
- Refund processing time is 5–7 business days after approval.
- Refund method depends on the original payment method.
For Cash on Delivery orders, refunds may be processed through bank transfer, EasyPaisa, or JazzCash.
How to Return Your Order
Contact Customer Support
Contact Diarayao Outlet within 7 days of delivery to request a return or exchange. Provide order number, customer name, contact number, reason for return, and product pictures/videos if required.
Return Request Review
Our team will review your request and confirm whether the product qualifies for return or exchange. Approval decisions are usually provided within 24–48 hours.
Ship the Product
Once approved, pack the product securely, keep all tags and packaging intact, and send the item through the provided return instructions.
Product Inspection
After receiving the returned item, our quality team will inspect the product. If it meets our return conditions, your refund or exchange will be processed.
Receive Refund or Exchange
Approved refunds are completed within 5–7 Business Days. Exchange items will be shipped after approval and availability confirmation.
Non-Returnable Items
The following items cannot be returned or exchanged:
- ❌ Used, worn, or washed abayas and clothing items
- ❌ Products without original tags or packaging
- ❌ Items damaged due to misuse, washing, or improper handling
- ❌ Customized or specially made products
- ❌ Items altered according to customer request
- ❌ Clearance, sale, or final-discount products
- ❌ Personal hygiene items (if applicable)
- ❌ Returns requested after the 7-day return period
Size Exchange Policy
We understand choosing the perfect size online can be difficult.
Size exchanges are available if:
- ✅ Request is made within 7 days
- ✅ Product is unused
- ✅ Required size is available in stock
Customers are responsible for providing correct measurements before ordering.
Damaged or Wrong Product Received
If you receive:
- Damaged product
- Wrong design
- Wrong size/color due to our mistake
Please contact us within 48 hours with clear pictures or video proof. We will arrange a suitable solution as soon as possible.
Return Shipping Charges
- • If the return is due to our mistake (wrong/damaged product), Diarayao Outlet will handle the solution.
- • For size changes or personal preference returns, shipping charges may apply.
Need Help?
If you have any questions about our return policy or need assistance with your return, our support team is here to help.